Care N' Care Medicare Advantage Plan

Care N’ Care Medicare Advantage Health Plan closed effective December 31, 2024, and the one-year runout for filing a claim ended December 31, 2025. This means that claims are no longer being accepted or processed. In addition, the Care N’ Care Customer Service Department closed December 31, 2025, and is no longer taking calls.

See below for additional information.

If you are a former Care N’ Care member, member’s appointed representative, or a non-network provider who would like to file an appeal regarding a claim that was denied within the last 65 days, please email Yourteam@cnchealthplan.com and include the following information in your email:

Member Name
Member ID Number
Member Date of Birth
Claim Number
Claim Date of Service
Provider Name
Provider National Provider Identifier (NPI)
Provider Tax ID Number (TIN)
Billed Charges
Claim Denial Reason
Your Reason for Appealing the Denial

Non-network providers must also submit a completed Waiver of Liability Statement for their appeal to be reviewed.

Timely filing rules will apply to all appeals.

If you are a former Care N’ Care member or member’s representative who would like to file a grievance related to something which occurred within the last 60 days, please email Yourteam@cnchealthplan.com and include the following information in your email:

Member Name
Member ID Number
Member Date of Birth
Your Email Address
Your Telephone Number
Date of Event Occurrence
Your Reason for Filing the Grievance

Timely filing rules will apply to all grievances.

1601 Lyndon B. Johnson Freeway, Suite 200
Farmers Branch, TX 75234

Plan Material Needed

Individual Provider

Group/Ancillary/Facility

Demographic Information

Contact Person

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