Care N’ Care Insurance Company has an update for our providers regarding the recent cyber security incident impacting Change Healthcare.
Care N’ Care is currently receiving electronic claims through the clearinghouse, Availity.
If providers are interested in signing up with Availity for electronic claims submission, Availity has created the Availity Essentials product to help providers get started.
Providers first need to register for Availity’s portal (see link below).
Availity Essentials Portal Registration
If providers should have questions, Availity has created a helpful training site related to the registration process (see link below).
Register and Get Started with Availity Essentials – Overview
Availity has also created Availity Lifeline, a self-service resource for any providers interested in registering on and transacting with Availity Essentials (see link below).
Availity Lifeline
After registering for the portal, the next step will be to register for electronic remittance advices (ERAs) and enroll for electronic funds transfers (EFTs).
Providers will need a bank letter or voided check to submit their enrollment for EFTs. This check validation piece also helps with the overall validation process.
Care N’ Care strongly encourages providers to enroll with Availity for EFTs as only providers enrolled with Availity for EFTs will be able to receive electronic payments from Care N’ Care in the future.
Providers who are not enrolled with Availity for EFTs will receive paper checks as payment for claims.
Care N’ Care intends to maintain both Availity and Change Healthcare as clearinghouses for receipt of electronic claims going forward to increase the resiliency of our claims processing.
Our payer ID number for EDI claims submissions with both clearinghouses remains 66010.
Care N’ Care’s focus is on continuing to service our members and providers as we seek to minimize any disruptions.
We will continue to monitor the situation and provide updates as they become available.
Should you have any questions, please contact our Provider Claims Team at 844-806-8216.
—Last revised 4/10/2024
