HealthMetrix Research Cites Website’s “High Relevance and Readiness to Meet User Expectations” in Awarding Care N’ Care its MedicareWebWatch Certification
(FORT WORTH, Texas – May 14, 2018) — The website from locally based Care N’ Care Health Plan has been recognized as a “distinguished site” HealthMetrix Research, an independent healthcare research firm that reviewed 160 Medicare Advantage websites nationwide. The MedicareWebWatch certification bestowed on Care N’ Care reflects a review of more than 50 website features related to plan-specific content, external content resources, member connectivity, design, navigation and transparency.
“Given the increasing necessity for Medicare Advantage plans to communicate detailed information and execute transactions via the internet, plan websites must provide a high-value and a positive experience for plan members, caregivers and guests,” said HealthMetrix Research President Alan Mittermaier. “The Care N’ Care website was chosen for MedicareWebWatch certification based on the high relevance and readiness to meet user expectations.”
Care N’ Care’s website – cnchealthplan.com – provides information for members, families, providers and heath insurance agents in an easy-to-use, friendly and warm format. From the site, Medicare beneficiaries can review the health plan options offered by Care N’ Care, find local doctors and hospitals that are part of the network, and even enroll online. Members find out about local health-related events in their community, read the member newsletter, explore healthy resources, access important pharmacy information, and connect with a personal Customer Experience Team who can assist with any health plan-related needs they may have.
“Having a credible and engaging website is vitally important to our heath plan and is a critical link with our members, business partners and the community,” said Wendy Karsten, chief executive officer of Care N’ Care. “Our site was built with the needs of the user in mind with each section having a clear purpose and easy-to-use navigation. We are honored by this recognition and hope that all of the visitors to our site continue to find value in the content we are providing.”
Care N’ Care is a local Medicare Advantage health plan providing North Texas Medicare beneficiaries in Tarrant, Johnson, Dallas, Collin, Denton, Rockwall and parts of Parker counties affordable alternatives that improve and simplify Medicare coverage. With both PPO and HMO health plans, Care N’ Care offers all of the traditional benefits included in original Medicare plus additional benefits and services, including a personal Customer Experience Team to serve as the single point of contact and trusted partner throughout the members’ healthcare experience. For more information about Care N’ Care and its Medicare Advantage health plans, call 877-665-2622 or visit cnchealthplan.com.
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